Company Description

Carelon Global Solutions, formerly Legato Health Technologies, is a fully owned subsidiary of Elevance Health. Headquartered in the United States, our global team of over 25,000 innovators drives growth and delivers exceptional support and digital tools for health plans, providers, and systems. With teams in India, Ireland, the Philippines, and Puerto Rico, we implement new ways to save time and money, enabling doctors to focus on care. Join our Philippines team to work with some of the best minds in the industry in a supportive and dynamic environment with competitive pay, generous benefits, and hybrid workplace flexibility.

Role Description

This is a full-time hybrid role for a Customer Service Representative based in Manila. The Customer Service Representative will handle day-to-day tasks including managing customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining a high standard of customer experience. The role requires excellent communication skills and the ability to work both in-office and from home as needed.

Qualifications

• Must be willing to work onsite (GLAS Tower, Ortigas or Uptown Mall , BGC)
• Candidate with at least 6 months of BPO experience
• Excellent communication and interpersonal skills
• Ability to work both independently and within a team
• Flexible and adaptable to different work environments
• Previous experience in the healthcare industry is a plus
• Bachelor's degree preferred but not mandatory

Please refer to job description.