The Support Officer is primarily responsible for: (1) developing and organizing Group wide projects to achieve business goals of the group; (2) evaluating the needs and current practices and creating a training development plan and (3) handling and coordinating administrative tasks of the Group including budget preparation and management, resource optimization, vendor management and ad hoc tasks that may be assigned from time to time.

Responsibilities

• Leads the development of projects and process improvements to align with the Group’s business goals and strategies. This includes designing or enhancing systems, procedures, guidelines, operational workflows, and programs to drive efficiency and effectiveness.
• Promotes and establishes a culture of innovation, collaboration, and healthy-disruptive thinking and sharing of ideas.
• Creates and executes learning strategies and program by designing and delivering e-trainings and reviews employee performance and learnings.
• Generates reports and conducts in-depth analyses to provide valuable business insights, assessing performance and identifying potential risk factors such as over- or undervalued figures, outliers, and anomalies.
• Manages operational costs and monitors expense reports, ensuring financial efficiency and compliance. Responsibilities include consolidating budget preparations and off-budget approvals for manpower headcount, capital expenditures, and operational expenses. Additionally, maintains an updated PCC inventory and table of organization to support effective financial oversight.
• Provides administrative assistance to the various divisions of the group.
• Assists in the preparation of reports, presentations, and correspondence of the Group Head.
• Analyzes current resource allocation, monitor, and report resource utilization and recommend improvements to enhance efficiency. Collaborate with all the Divisions of the Group to identify resource needs and facilitate optimal usage.
• Performs other functions and duties that may be assigned from time to time.
  
  

Qualifications

• College graduate of any business or computer related course.
• At least two years of experience in administrative support, financial operations, project management, or information technology within the banking, finance, or service sector.
• Knowledge of retail lending operations, project management, and/or process improvement
• Strong people management and interpersonal skills, excellent oral and written communication, and a process-oriented mindset. Highly proficient in MS Office, Lotus Notes Design, or other database/application development software.

Please refer to job description.