Join our dynamic team as a Team Leader and play a pivotal role in driving operational excellence and ensuring top-notch service delivery. If you excel at managing day-to-day operations, resolving issues, mentoring teams, and communicating effectively with clients and management, this role is perfect for you!

Job Role:

• Reports directly to Operations Manager for service delivery results
• Communicate team status, tasks accomplishment, and direction (Oversee and monitor day to day operations)
• Provides status of reporting to client
• Serves as a focal point to communicate ad resolve issues
• Escalate issues which cannot resolve by the team
• Provide guidance with the team based on management direction and client’s direction
• Develop an action plan that the team will use to reach their goals
• Lead and facilitate constructive communication (problem solving and collaboration)
• Discover Training needs and provide coaching and mentoring
• Focus the team on the tasks at hand or client’s requirements.
• Perform job tasks as needed

Qualifications:

• In-depth knowledge in Air and Sea Import Freight Forwarding from customer service until delivery and invoicing
• Proven work experience as a team leader or supervisor
• Experience in Cargowise
• Organizational and time-management skills
• Decision making skills
• Strong verbal and written English communication skills
• Excellent customer service orientation
• Strong familiarity with internet and MS Office applications
• Amenable to work in rotating shifts, holidays and weekends

Others:

• Permanent WFH* (terms and conditions apply)
• HMO and Life insurance coverage on the first day of work
• Company to provide internet allowance and PC.
• Other allowances
• Loyalty award and Others

Please refer to job description.