Description

Under limited supervision, the Instructional Design Specialist conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery. The Instructional Design Specialist The primary role of Training Specialist is curriculum design and development, with limited facilitation requirements

Responsibilities:

• Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works. (40% of work time)
• Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System. (20% of work time)
• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (15% of work time)
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes. (15% of work time)
• May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may assist in recruit, selection, and training/certification of instructors. (5% of work time)
• Assists in analyzing and assessing training and development needs for projects, teams, or individuals. (5% of work time)

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Requirements

• A degree holder in Training/Development or related field
• With at least two to five years' experience in design, development, and delivery of training materials in the call center industry or environment are preferred.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology for synchronous and asynchronous delivery is highly preferred.
• Demonstrated performance consulting experience while using effective interaction skills is preferred.
• Presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools is preferred.
• Ability to manage and implement multiple projects using project management tools/skills is preferred.
• Demonstrated leadership experience and the ability to proactively resolve issues and develop employees are preferred.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred.
• Must be able to work flexible hours and schedules to meet the needs of various projects.
• Willing to work in Commonwealth Quezon City.

Please refer to job description.