The Employee Experience Officer plays a critical role in enhancing HR effectiveness by understanding employee pain points, streamlining HR processes, and improving the overall employee experience. This role involves partnering with business units, ensuring strong governance of HR solutions, and leveraging digital HR platforms to create a seamless, data-driven, and engaging employee experience.

WHAT IS THE JOB LIKE?

1. HR Process Review & Employee Experience Enhancement

• Assess and refine HR processes to create standardized, centralized workflows that enhance efficiency and consistency across the organization.
• Identify pain points in each phase of the employee lifecycle—from recruitment and onboarding to development, retention, and offboarding—and implement targeted solutions.
• Collaborate with employees and managers to gather insights and proactively address HR-related challenges.
• Develop and implement strategies to enhance employee engagement and satisfaction.

2. HR Business Partnering & Centralized HR Platform Development

• Recommend and implement standardized HR processes across business units to reduce complexity and improve compliance.
• Act as a strategic partner to HR and business leaders, ensuring alignment between HR initiatives and company objectives.
• Serve as a change champion, promoting best practices in HR experience design and digital adoption across teams.

3. Governance & Optimization of Digital HR Solutions

• Lead the implementation, governance, and continuous improvement of HR technologies to enhance user experience and efficiency.
• Drive the adoption and optimization of a centralized HR platform, ensuring all HR functions (e.g., payroll, performance management, employee self-service) are easily accessible and user-friendly.
• Develop strategies to increase digital adoption rates, providing clear communication and training to ensure employees maximize platform functionality.
• Monitor HR system effectiveness through data analytics, identifying trends and system gaps, and working with IT or vendors to enhance system performance.
• Ensure HR platforms remain aligned with business needs and regulatory requirements while continuously evolving based on employee feedback

4. Project Management & HR Initiative Execution

• Lead and manage HR projects, from initial planning and stakeholder alignment to execution and post-implementation review.
• Develop project roadmaps, timelines, and milestones to ensure smooth and timely execution of HR initiatives.
• Collaborate with cross-functional teams to ensure successful implementation and integration of HR solutions across departments.
• Apply agile methodologies or other project management best practices to ensure HR initiatives remain flexible and responsive to business needs.
• Track project performance using KPIs and success metrics, ensuring continuous improvement of HR initiatives.

5. Training, Development & Culture Building

• Conduct training programs, workshops, and onboarding sessions to enhance employee knowledge and adoption of HR systems.
• Develop communication and training materials that simplify HR processes and encourage employees to engage with HR platforms effectively.
• Drive change management efforts by fostering a culture of continuous improvement and digital innovation within HR.

WHO ARE YOU?

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field
• Experience in HR process optimization, HR digital transformation, and business partnering
• Strong project management skills, with experience leading HR initiatives from design to execution
• Expertise in HR platforms, digital HR ecosystems, and employee self-service solutions
• Proven track record of driving HR platform adoption and improving user experience
• Excellent stakeholder management, problem-solving, and communication skills
• Strong analytical mindset with experience in using HR data and insights to drive decisions
• Ability to lead change and drive digital HR innovation in a fast-paced environment

Key Competencies

• Project Leadership – Ability to manage and execute HR projects effectively.
• Technology Adoption & Digital Mindset – Skilled in promoting and optimizing HR platforms.
• Employee-Centric Thinking – Passionate about improving employee engagement and workplace experiences.
• Cross-Functional Collaboration – Works effectively with HR, IT, and business leaders.
• Strategic & Problem-Solving Approach – Proactively identifies and addresses HR process gaps.
• Excellent Organizational & Time Management Skills – Balances multiple HR initiatives efficiently.

Please refer to job description.