Job Summary: The Performance Management Supervisor is responsible for overseeing the performance management process across all departments within the organization. This role will involve monitoring, evaluating, and ensuring the effective tracking of Key Performance Indicators (KPIs) to ensure that each department meets its performance objectives. The Performance Management Supervisor will work closely with department heads to assess team effectiveness, identify performance gaps, and implement strategies to drive improvements.

Job Responsibilities:

• Develop and define clear, measurable performance metrics tailored to each department’s goals and responsibilities.
• Track, measure, and report on KPIs for all departments within the organization.
• Work with departments to develop action plans for underperforming areas.
• Provide regular reports and performance insights to senior leadership.
• Develop and recommend strategies to improve departmental performance and efficiency.
• Conduct regular performance reviews and assessments for each department based on KPIs and objectives.
• Conduct performance gap analysis and provide feedback to relevant stakeholders.
• Stay updated on the latest trends and tools in performance management, and propose innovative solutions.
• Work with department leaders to create or update job descriptions based on the agreed KPIs and performance expectations for each role.
• Leverage knowledge of organizational development (OD) principles to create and implement strategies that enhance organizational effectiveness.

Qualifications:

• Bachelor’s degree in Psychology, Human Resources, Business Administration, or any related field
• 7-9 years of experience in performance management, with at least 3 years in a supervisory or leadership role.
• Proven experience in developing and managing KPIs, metrics, and performance evaluation systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Knowledge of performance management software and tools is a plus.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.

Please refer to job description.