• At least one (1) year experience in helpdesk supporting remote devices/individuals in corporate environment
• Excellent written and verbal communication skills
• Pleasant phone manner with a high level of patience when dealing with non-technical individuals
• A year of experience in Office 365, basic knowledge in network, windows 10-11 and windows Server.
• With experience using (and maintaining) a help desk/ticketing system (such as Atlassian Service Desk)
• Experience escalating tickets internally while being the central contact point for the end-user
• With experience in writing how-to instructions/emails for non-technical individuals
• Knowledgeable with remote tools such as Remote Desktop and VNC

• With basic understanding of computer networking and troubleshooting
• ADSL, NDN, Ping, Tracerout, DNS lookup, etc
• Technical understanding of Android Devices such as Tablets
• Change settings, connecting to wifi, app management
• Experience with Mobile Device Management tools an advantage
• Understanding in Azure, Intune MDM, PowerShell.
• Understanding of Security Concepts and Security Software
• Best practices relating to security
• Exposure to centrally managed security software
• Such as Kaspersky Security Centre
• Strong understanding of Business Software
• Microsoft Word, Excel, Powerpoint, Publisher
• Web Browsers - Google Chrome & Firefox
• Windows 7 & Windows 10
• Knowledgeable with Google G-Suite
• With experience in administering Windows Server and maintain

• W
ith experience in Amazon Web Services

Please refer to job description.