Develop process improvement and transformation strategy aligned to key clients’ strategic priorities. Support in EXL strategic priorities for driving value capture for EXL. Build a strong QE team to strategize and execute process improvements. Build employee engagement /development programs in line with functional and business vertical plans. Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program

• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
• Proficient with Minitab software
• Proficient with MS-VISIO for flowcharting/process mapping software
• Domain Knowledge across Insurance/ Healthcare/ Platforms- Services/ Utilities preferred
• Knowledge of quality systems (ISO, COPC)
• Working knowledge of Transaction Monitoring (QA and QC)
• Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
• Knowledge of quality assurance, process improvements, domain, etc
• Consulting mindset
• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an intellectually agile and analytical approach and thought process
• Is a brand ambassador.
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Interviewing skills
• Strong written and verbal communication Skills.

Project management skills and ability to lead in a continually challenging environment

Please refer to job description.