DUTIES AND RESPONSIBILITIES

• Responsible for monitoring, troubleshooting, and resolving customer's desktop/laptop computer problems and requests.
• Respond to inquiries and trouble tickets.
• Performs troubleshooting if needed.
• Handles the customer queries and assists VIPs.
• Acknowledge support tickets and responds to users requests.
• Acknowledge calls or email concern by end users.
• Follow-up on support tickets to ensure that the problem has been resolved.
• Identify and analyze the fault and help user understand the problem.
• Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
• Document the action taken to resolve the problem as input to Knowledge-based system.
• Reporting and creation of report.

JOB QUALIFICATIONS

• Graduate of any IT related course.
• Fresh graduates are welcome to apply.
• With good interpersonal relationship skills.
• Must be knowledgeable in troubleshooting, hardware and software.
• Must be service oriented and with problem solving skills.
• Must be willing to render overtime if needed and work on a shifting schedule.

Please refer to job description.