L2 Customer Support Operations
East West Banking Corporation
Keterangan Kerja
Play a crucial role in providing level 2 customer service support for escalations from frontline Customer Service, Store Sales and Store Service teams for all retail digital banking channel related inquiries, requests and complaints for both Komo and Easyway mobile banking apps.
Additionally, the role will help handhold frontline customer support teams to gain familiarity and expertise to new features, functionalities, system bugs requiring workaround for both Easyway and Komo digital banking channels.
DUTIES & RESPONSIBILITIES:
Customer Service Operations
- Acts as Level 2 Customer Service Support, handling escalations for customer concerns, detailed enquiries, complaints or follow up on transactions or process of the online banking services of both Easyway and KOMO.
- Provide insights received from frontline teams to Digital Products and Channels -Product and Tech teams to ensure required root cause and fixes/enhancements are prioritized specially when these impact bank customers directly.
- Collaborate with Customer Service, Store Operations, Other Back Office Support Units such as ATM Recon to continuously streamline handling and resolution flow across all stakeholders to maintain and/or exceed customer service quality standards.
- Knowledge of Bank Industry, Digital Banking, Online banking operations, Customer Service and Customer Engagement.
- Fresh graduates to one year previous experience in the banking / BPO / Fintech industry.
- Ability to work closely with key stakeholders and other business units.
- Excellent communication and interpersonal skills to engage and influence stakeholders at all levels
- Analytical mindset and the ability to interpret and analyze data and metrics.
Syarat-syarat
Please refer to job description.
Boss
HR ManagerEast West Banking Corporation
Tempat Bertugas
PH
Disiarkan pada 18 March 2025
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Peringatan Keselamatan Bossjob
Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.
Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera
- menahan ID anda,
- menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
- memaksa anda untuk melabur atau mengumpul dana,
- mengumpul faedah haram,
- atau situasi haram yang lain.