Gravity Interactive has actively carried out publishing and servicing a variety of games like Ragnarok and Rose online in North America. We are looking for customer service associates to help support gamers and contribute to build up the gaming community. This is a fully remote position. You can be based anywhere in the Philippines.

Responsibilities

• Responsible for resolving users’ inquiries, disputes, complaints and ensuring users’ satisfaction
• Collect, investigate, and process various data regarding in-game issues, exploits and bugs
• Document and update requests for support to have resolutions
• Provide technical game support to users and other related issues

Qualifications

• Strong English verbal and written communication skills
• Previous customer service experience and a commitment to superior customer satisfaction
• Problem solving skill is a must
• Requires strong attention to detail & follow through on User issues
• Game industry experience is desired
• Familiarity with PC gaming and MMORPGs
• Own PC/laptop
• Internet with at least 25 Mbps bandwidth