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About One Outsource Direct Corp (OODC)

Established in 2003, One Outsource Direct Corporation (OODC) is a Philippine-based company engaged in providing business process outsourcing (BPO) services to local and international companies. For over 21 years, we have been providing value-driven solutions to our customers globally, enabling them to achieve scalability and growth.

Join One Outsource

To be part of OODC means to be part of a team of go-getters. We are inspired to take responsibility, to learn new things, to initiate action, and to provide better customer experiences. As a boutique service BPO, we provide career opportunities that allow our passionate team members to excel, learn, and achieve career success quickly.

Job Summary:

The Operations Manager is responsible for formulating strategies, ensuring regulatory compliance, and managing the implementation systems. You should also design policies and ensure that customer service is up to standard.

Responsibilities

- Provide inspired leadership for the organization.

- Make important policy, planning, and strategy decisions.

- Develop, implement, and review operational policies and procedures.

- Help promote a company culture that encourages top performance and high morale.

- Oversee budgeting, reporting, planning, and auditing.

- Work with senior stakeholders.

- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

- Work with the board of directors to determine values and mission, and plan for short and long-term goals.

- Identify and address problems and opportunities for the company.

- Build alliances and partnerships with other organizations.

- Support worker communication with the management team.

Qualifications:

To do well as an Operations Manager, the person we are looking for should have the following preferred qualifications:

- Bachelor's degree in Business Management, Operations Management, or related field.

- Proven experience in operations management, with a minimum of 3-5 years in a leadership role.

- Strong leadership and communication skills, with the ability to motivate and inspire teams to achieve their full potential.

- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.

- Proficiency in operations management software/tools (e.g., ERP systems, project management software).

- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.

- Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.

Please refer to job description.