About Jardine Service Centre Philippines (JSC)

Jardine Service Centre (JSC) Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.

At JSC we are scaling our technology capabilities in a broad array of different leading platforms. Our team is responsible for both application maintenance and development; delivering the technology and business solutions that will revolutionize how our various business units operate.

Key Responsibilities

Requirement Gathering & Analysis:

• Collaborate with stakeholders to understand business needs, pain points, and objectives.
• Translate business requirements into detailed user stories, process flows, and technical specifications for Salesforce Service Cloud and Marketing Cloud implementations.

Product Ownership:

• Act as the primary point of contact for the development team, providing clarity on requirements and priorities.
• Manage and prioritize the product backlog, ensuring alignment with business goals and customer needs.
• Define and communicate the product vision, roadmap, and release plans.

Salesforce Expertise:

• Leverage deep knowledge of Salesforce Service Cloud and Marketing Cloud to design and optimize customer service, marketing automation, and campaign management processes.
• Configure and customize Salesforce solutions to meet business requirements, ensuring best practices are followed.
• Stay updated on Salesforce updates, new features, and industry trends to recommend innovative solutions.

Stakeholder Collaboration:

• Work closely with cross-functional teams, including marketing, sales, customer service, and IT, to ensure seamless integration and adoption of Salesforce solutions.
• Facilitate workshops, demos, and training sessions to ensure stakeholders understand and embrace new features and functionalities.

Project Management:

• Oversee the end-to-end delivery of Salesforce projects, ensuring timely and within-budget execution.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Conduct user acceptance testing (UAT) and ensure solutions meet quality standards.

Data-Driven Decision Making:

• Analyze data and metrics to measure the effectiveness of Salesforce solutions and identify areas for improvement.
• Provide actionable insights to stakeholders to optimize customer engagement and operational efficiency.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• Proven experience as a Product Owner or Business Analyst with a focus on Salesforce Service Cloud and Marketing Cloud.
• Strong understanding of Salesforce capabilities, including automation, reporting, and integrations.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a multicultural environment.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Service Cloud Consultant, Marketing Cloud Consultant) are highly desirable.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence) is a plus.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future. We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.

Please refer to job description.