COMPANY PROFILE: One of the biggest BPO Companies, that provide the most innovative tech experience from all over the world. They provide world class services and facilities

Position: Mandarin Customer Service Representative

Location: Parañaque City

Salary: Php 50,000 - Php 70,000

Schedule: Shifting Schedule

Work set-up: Hybrid

Duties and Responsibility:

• Delivering excellent customer service and managing the needs of customers through phone calls and emails.

• Logging all calls into the system

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.

• Building lasting relationships with clients and other team members based on trust and reliability.

Recruitment Process:

• Initial Interview (via Viber)

• Assessment (Typing)

• Final Interview

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• Candidates must possess at least Bachelor's/College Degree in Others or equivalent.

• At least 2 Years (s) of working experience in the related field is required for this position.

• Preferably 1-4 Yrs Experienced Employee specialised in Customer Service or equivalent.

• Fluency both in writing and speaking in English and Mandarin