Company Profile: This is a Canadian Multinational Company and a largest IT/BPO Company.They are one of the world’s largest IT and business consulting that sustained profitable growth—delivers a wide range of benefits for your company and clients, and consultants.

Position: German Service Desk Analyst

Industry: IT/BPO Company

Location: McKinley, Taguig City

Salary: PHP 70,000 - PHP 90,000 gross

Schedule: Shifting

Work Set-up: Hybrid Set-up

BENEFITS:

• Leave Entitlements

• Profit Participation Plan (PPP)

• Share Purchase Plan (SPP)

• Medical Insurance

• Life and Accident Insurance

• Provident Fund

• Night Shift Differential Pay

• Member Referral Program

• Global Member Assistance Program

• Health and Wellness Program

• Corporate Social Responsibility Program

• HMO

• Free Visa processing

• Equipment will be provided

• Other Allowances

• Relocation Assistance for 1 month for those applicant located abroad

Responsibilities:

• Provides basic troubleshooting for customers

• Attend to inquiries of customers regarding hardware or software problems of computer

• Responding to the concerns of the clients via phone call or email

• Perform other related tasks

Recruitment Process:

• Resume Screening

• Initial Interview

• Language Interview

• Technical Interview

• Hiring Manager’s Interview

• Job Offer

• Proficient in German and English Language

• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.

• Knowledgeable in Computer application

• Computer and internet savvy - can navigate through Windows/Internet with ease.

• Experience in handling IT or Technical Support is a plus

• BPO experience is an advantage