Specific duties/responsibilities:

• Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance

• Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels

• Create and maintain control documentation, process flows and procedures

• Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll

• Management of communications with both the client and the EY local teams

• Assisting with the contracting requirements such as variations in scope requests, Change Request Notes, Prime Sub Memos, etc.

• Assisting with monthly financials such as preparing budgets and issuing invoices

• Preparing and reporting on a regular basis to clients on agreed SLAs

• Maintaining access for clients and EY local teams to relevant platforms used in the engagements

• Preparing annual calendars for global payroll clients

• Preparing consolidated reports centrally for delivery to client, e.g. monthly consolidated tax file

• Assistance with issue resolution with local teams and communications with clients

• Maintain and update issue logs for each engagement

• Requesting information from local countries regarding payroll delivery, consolidating responses and sharing with the client

• Preparation of project plans and weekly status updates

• Assisting with other ad hoc requests as they come up

Requirements:

• 10+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

• Previous experience in the relevant payroll environment

• Strong attention to detail

• Excellent communication skills

• Proficient computer skills

Please refer to job description.