Responsibilities

• Act as a Functional/Technical Consultant to manage the Online Reservation Platform (implemented by a vendor) with the existing POS system
• Work on system configurations, customizations, and ensuring seamless integration between the reservation platform and POS system. (c/o Vendor, QA is needed)
• Ensure smooth data flow between reservations, table management, and POS transactions.
• Provide ongoing support and training to ensure maximum system adoption and efficient operations.

Qualifications

• Proven experience as a Functional Consultant/Project Manager for restaurant management systems and POS integration.
• Strong understanding of online reservation systems, table management, and POS systems.
• Ability to QA/manage providers/developers of online reservation platforms and POS systems to manage bookings, guest check-ins, and order processing seamlessly.
• Experience in customizing reservation platform workflows, ensuring smooth data flow between online bookings and POS systems. (preferred but not required)
• Familiarity with restaurant-specific needs such as table allocation, guest preferences, and order processing.
• Experience in troubleshooting, system optimization, and providing ongoing support to restaurant staff for smooth system operations.
• Expertise in online reservation platforms and POS system integration (preferably with restaurant management systems).
• Experience in configuring and customizing POS integration for online reservations, table management, and order processing. (preferred but not required)
• Strong understanding of cloud-based reservation systems and integration with existing infrastructure.
• Familiarity with database management and reporting for restaurant operations.
• Experience in API integration between reservation platforms and POS systems. (preferred but not required)
• Ability to train restaurant staff and provide troubleshooting support for platform and POS usage.

Please refer to job description.